ubaji's Privacy Policy

Introduction and Scope

ubaji ("we", "our", "platform") is a safe and reliable online betting and casino platform operated for players in Bangladesh. This Privacy Policy ("Policy") sets out our commitments and practices for managing your personal information.

This Policy applies to ubaji's website, mobile site, and all associated services. By using our platform, you are considered to have accepted the terms of this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our services and contact us.

This Policy is written in Bengali and has been prepared following the legal framework applicable to players in Bangladesh. ubaji believes that user privacy is a fundamental right, and we are firmly committed to respecting that right.

What Information We Collect

ubaji collects user information in several ways. The information is divided into the following categories:

2.1 Information Provided Directly

When you register with or create an account on ubaji, you voluntarily provide the following information:

• Full name, date of birth, and gender
• Valid email address
• Mobile number (used for service verification)
• Payment method details: bKash, Nagad, Rocket, or Upay account number
• National ID card or passport details for identity verification
• Residential address

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identifier information
• Browser type, version, and operating system
• Browsing patterns and duration on the platform
• Login time, location, and device information
• Transaction history and gaming activity data

2.3 Information Received from Third Parties

In some cases we may receive information from legitimate third-party sources, such as identity verification service providers or payment processors. This information is used solely for account verification and fraud prevention purposes.

Purpose of Data Use

ubaji uses your information only for the following specific and legitimate purposes:

3.1 Service Delivery and Operations

• Creating, verifying, and managing your account
• Processing financial transactions including deposits and withdrawals
• Providing bonuses, rewards, and promotional offers
• Technical support and troubleshooting on the platform
• Operating 24/7 Bengali live chat support service

3.2 Security and Compliance

• Preventing fraud, money laundering, and other illegal activities
• Completing the customer identity verification (KYC) process
• Ensuring account security and preventing unauthorized access
• Enforcing responsible gaming policies

3.3 Improvement and Personalization

• Analyzing and improving the user experience on the platform
• Providing personalized recommendations based on your preferences and gaming habits
• Identifying and resolving technical issues

3.4 Communication

• Sending important account updates and security notifications
• Informing you about policy changes
• Sending promotional offers and bonus information with your consent

Data Storage and Security

ubaji gives the highest priority to the security of your personal information. We keep your data protected by following industry-standard technical and administrative practices.

4.1 Encryption and Technical Protection

• All data transfers are protected by SSL (Secure Socket Layer) encryption technology
• Sensitive information is stored with the highest grade of encryption
• Regular security audits and vulnerability assessments are conducted
• Suspicious activity detection systems remain active at all times

4.2 Administrative Security

• Only authorized personnel are given access to the information they need
• Staff receive regular training on data protection and privacy
• All data access logs are recorded and monitored

4.3 Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain information may be retained for a defined period for legal obligations, fraud prevention, and dispute resolution purposes. After that period, information is securely deleted or anonymized.

Sharing Data with Third Parties

ubaji does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Providers

Necessary transaction information is shared with payment providers such as bKash, Nagad, Rocket, and Upay for payment processing. Game software providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and Microgaming may receive the minimum information required to operate their services.

5.2 Legal Obligations

Information may be disclosed if we are required to comply with a court order, government directive, or applicable law. In such cases, we will only provide the information strictly necessary to fulfill the legal requirement.

5.3 Fraud Prevention

Limited information may be shared with recognized security organizations for the purpose of detecting and preventing potential fraud or illegal activities.

5.4 Business Transfers

In the event of a company merger, acquisition, or asset transfer, user information may form part of the transferred assets. Should such an event occur, we will notify you in advance.

Cookies and Tracking Technology

ubaji uses cookies and similar tracking technologies to improve your browsing experience.

6.1 Types of Cookies

• Essential Cookies: Essential for managing login sessions, security, and the basic operation of the platform. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and gaming preferences.
• Analytics Cookies: Collect anonymous statistics to understand platform usage.
• Security Cookies: Help with fraud detection and account protection.

6.2 Cookie Control

You can manage cookies through your browser settings. However, disabling essential cookies may affect some functionality of the platform. To disable non-essential cookies, go to the "Settings" section of your browser or contact us directly.

Your Rights

As a ubaji user, you have the following rights over your personal information:

7.1 Right to Access Information

You can find out in detail what information ubaji holds about you at any time. To make this request, contact us directly via live chat or email.

7.2 Right to Correct Information

If any information stored in your account is incorrect or outdated, you have the right to have it corrected or updated.

7.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, retaining some information may be necessary in cases of legal obligations or ongoing disputes.

7.4 Right to Restrict Processing

You may request that the scope of processing of your information be limited, though this may affect the availability of some services.

7.5 Right to Opt Out of Promotional Communications

You may opt out of marketing and promotional communications at any time. To do so, contact our support team.

To exercise any of the above rights, contact our support team via 24/7 live chat or email. We are committed to responding within 30 working days.

Protection of Minors

ubaji strictly provides services only to those aged 21 or above. We are highly aware of the safety of minors.

• Age verification is mandatory at the time of registration
• Proof of age is confirmed during the account verification process
• No information about any minor is knowingly collected
• If it becomes known that a user is under 21 years of age, the account will be closed immediately

If you believe a minor is using ubaji, please let us know right away.

Policy Changes

ubaji reserves the right to modify or update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• Publishing a notice on the platform's main page
• Sending a notice to your registered email address
• Displaying a pop-up notification at login

If you continue using the platform after a policy change, you will be considered to have accepted the updated policy. The "Last Updated" date will be shown at the top of each version.

Contact Us

Please contact us for any questions, feedback, or complaints regarding this privacy policy. Our data protection team is ready to resolve your concerns promptly and effectively.

This policy is effective under Bangladesh Standard Time (BST, UTC+6). In the event of any dispute, the Bengali version will be considered final.